I’m writing this letter to express my gratitude to the staff of Canyon State for their reliable and courteous service.
I’ve been with Canyon State since my arrival in Sun City West in 2006, and I must say that the excellent service you currently provide has not always been my personal experience.
Thanks to your knowledgeable recommendation, I purchased a Trane XL14c AC unit from Canyon State in June, 2012. Since then, I’ve been able to control the temperature of my internal environment with surprising precision, and as a result of this increased efficiency, I’m not only more comfortable year round, but my electric bills have decreased.
I hope this letter arrives on the right levels of your internal organization because you all deserve recognition for the quality of service you provide.
My wife and I are previous (and very satisfied) customers of your air conditioning division, so when we recently needed plumbing work, we were very happy to discover that you now also offered those services.
We made an appointment through the office, and on the scheduled day, Bobby Crowder arrived (fifteen minutes early), ready to work. We described the problems that needed to be addressed; they involved a variety of issues (running toilets in two bathrooms, leaking sink in the garage, and low pressure at one shower head), all of which he solved quickly and efficiently, to our complete satisfaction.
The final price was extremely reasonable; in fact, it was only slightly more than what we had paid in the past to have a different company repair just one toilet. To say we were pleased is an understatement.
We can not express how satisfied we are with the work, the price and the entire experience.
In 2000 Canyon State installed six Trane units on my building and has serviced those units for the past ten years.
Canyon State’s response time is fast and their repairmen arrive when scheduled or call to reschedule it they can’t make it due to prior jobs taking longer than expected. I appreciate that they keep in touch as I am constantly surprised how many service people and companies don’t show up when scheduled, don’t call, and then show up unexpectedly.
In a recent bid process for hail damage repair, I didn’t feel any up sell pressure from Canyon State and was confident that their recommendations were for only what was necessary to restore the units. Their bid was significantly less than competing proposals.
Working with Canyon State makes maintenance of my building much easier because of their exemplary service and the confidence I have in Canyon State’s honesty.
I highly recommend Canyon State if you have a commercial building.
I wish to commend the performance of your representatives for their professionalism in assuring a flawless and trouble-free installation of two outside A,/C units w/accompanying in-attic gas furnaces and one roof-mounted unit on my Sun CiW rental home.
Their no-nonsense dedication and focus on achieving a perfect install reflects well on your companies management practices and assures a continuing positive reputation.
Please extend my personal thanks to James (marketing) and your installers Scott, Craig, John and Adam.
I will personally recommend Canyon State at every opportunity, not only for your superior products but for the professionalism of your representatives.
Thank you again, for a job well done.
I would like to take a moment to tell you how satisfied we are with the service we received from Martin, one of your technicians. A company is only as good as the people they have working for them. You are well represented by Martin.
Just a note to let you know that Fred B. came in to let us know just how happy he was with the plumbing job your company did for him. Thank you for being a valued PORA business supporter!
Three years ago we purchased a Trane from your company and recently had it serviced by your service technician, Ken Kucera. Having been in the water conditioning business for 37 years, we had the opportunity to employ dozens of sales and service people.
We would like to tell you how impressed we were with Ken. He was courteous, informative and trustworthy (a combination that is hard to find). We are glad we purchased the unit from Canyon State and will recommend your company whenever possible.
Technician Nick is to be commended for his excellent work on a very hot, 3-digit afternoon. He diagnosed the problem quickly, wasted no time, and soon had cool air in the house. He was very business-like, courteous, and efficient. Thank you for your company’s good work.
Our two new Trane heat pumps were installed yesterday and we wish to express what a pleasure it was to do business with your organization, especially Mike Gibson. We need more Mike Gibsons in this mixed up world today.
We want to say thank you to Canyon State and tell you how polite, courteous and respectful Luis was. Young men like him can only be an asset to your company. Again, thank you.
As I also deal with customers on a day to day basis I know too often we only hear the negatives. I wanted to reach out and let you know what a great experience we had with your company. Shiva in the office was absolutely great. She took the time to make sure everything was scheduled and all our paper work pertaining to the Trane warranty was in place before a tech came out. Your tech Mike Peralta came out as scheduled. He was on time, very professional and took the time to explain the system to my wife. Please know that service like this has gained you a very loyal customer and my wife and I will be sure to refer your company to all we know. Thanks again to you and your organization.
I contacted APS in May to ask them if they could recommend a contractor to replace our heating and cooling system. They recommended Canyon State Air Conditioning. Their confidence in you is not misplaced. Absolutely everyone I’ve dealt with from Canyon State has been totally professional. … The manner in which they went about their work, their attention to detail, and their professional demeanor made it obvious that they are highly skilled craftsmen who take pride in a job well done. Please express my personal appreciation to them for making this major improvement to our home a carefree experience.
From the BBB:
We are very glad to inform you of this highly complimentary letter from one of your consumers. Thank you so much for the favorable experience given to this consumer.
Recently we five neighbors had Trane heat pumps installed in our homes in Sun City, AZ. We are very pleased with the results, not only with the units, but with the installations. Robert Jaynes sold and installed all the units and did a very professional job. We would like to thank Canyon State for the fine equipment and the great installation.
Because of your effective planning and expertise of your crew, the replacement of the rooftop air conditioning units has been an invisible project as far as our congregation is concerned. We barely knew that you were on site replacing seven rooftop heat pump units and thermostats. Your attention to details and strong perfectionist commitment made this project a credit to your firm and a project that we will benefit from for many years to come.
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